Shipping policy

Thank you for shopping with RJSCustoms. We work hard to process and ship every order as quickly as possible while maintaining the quality of our custom products.

Order Processing

Orders are typically processed within 1–5 business days, unless otherwise stated on the product page.

Many of our products are custom-made to order, so processing times may vary slightly during periods of high demand.

Shipping Times

Once your order has been shipped, domestic U.S. orders typically arrive within 3–12 business days.

Most orders are delivered on the lower end of this timeframe (3–5 business days). However, during busy periods such as holidays, major sales, or other peak shipping seasons, delivery may take up to 12 business days.

Delivery times are estimates only and may vary depending on the shipping carrier, destination, weather conditions, and other circumstances outside of our control.

Domestic Shipping (United States)

We currently ship throughout the United States.

Shipping costs are calculated at checkout based on your shipping address and selected shipping method.

Once your order ships, you'll receive a confirmation email containing your tracking information.

International Shipping

We currently ship to select international destinations.

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges required by their country. These fees are not included in the purchase price or shipping cost.

International delivery times vary depending on the destination and customs processing.

Order Tracking

Once your order has shipped, you'll receive a tracking number via email.

Please allow up to 24 hours after shipment for tracking information to become available.

Shipping Delays

While we strive to meet estimated delivery times, RJSCustoms is not responsible for delays caused by:

  • Shipping carriers
  • Severe weather
  • Customs processing
  • Incorrect shipping addresses
  • Carrier service interruptions
  • Other events beyond our control

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error, please contact us immediately. We cannot guarantee changes once an order has entered production or has shipped.

Orders returned due to an incorrect or undeliverable address may require additional shipping charges before they can be reshipped.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible.

Please include:

  • Your order number
  • Photos of the damaged packaging (if applicable)
  • Photos of the product

We'll work with you to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping or your order, please contact us through the contact information provided on our website.